Cartel & Willow

We ship Australia wide and to New Zealand. 

Orders placed online will be dispatched within 2-3 business days.

Our flat rate delivery fee is $10.00 for orders under $75

All orders over $75 qualify for FREE SHIPPING*

*This excludes items that are only available in-store

All orders are sent by ordinary post with no signature required or insurance. If you wish to have your order sent by express post or registered mail please message us for a quote. 

Click & Collect 

Local customers can press ‘Click & Collect’ at the checkout and collect your order in store.  As we have stores in seperate towns, please allow 1 business day for processing as it will depend on which store your item is at.  We will try to have your order ready in less time.

Local Delivery  

We are happy to drop your order off if you live locally in Warrnambool, Terang and some surrounding areas.  Please message us for more information if you live in a surrounding area.  

Not enjoying your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied with it, we are happy to swap it for a size or style that will or provide you with a store credit*.

We are sorry but we are unable to offer any refunds on items if you have changed your mind about your order or purchased the incorrect size, we can, however, offer store credit or exchange if we are contacted within the 14 days of receiving the item/s.

All packaging and tags must still be attached to the item/s and in good condition to be eligible for an exchange or refund.

Please note all sale/clearance & custom products are not eligible for a return or exchange.

Please get in touch with us via our contact page or email us here (orders@abbeylanegifts.com.au) to let us know that you would like to return an item; noting the order number and reason for returning the item/s in the email. We will then let you know where to send the item/s.

Faulty or Broken Items
We do our best to make sure your item will arrive safe and sound, but should you do received a faulty or broken item we will offer a refund only if we are unable to replace or repair the defective goods within the guidelines set out by the ACCC (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund).

Return Shipping
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and any shipping costs will not be refunded. We recommend you send the returned items via a tracked postal service as we are unable to guarantee that we will receive the parcel and cannot take any responsibility for items lost or damaged in transit.

Cancellation of Orders
Abbey Lane Linen & Gifts may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will make every effort to contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Refunds
Please note that refunds will not be issued until we have received and assessed the item/s to ensure they are in a resalable condition. If the items returned are not in their original condition, we may offer a reduced payment amount or deny the return altogether. If the return is denied, return postage of the item/s back to you will be at your cost.

Any refund will be transferred back to the original payment method, e.g. PayPal, Credit Card, AfterPay, ZipPay or Store Credit.

*Please note that some items cannot be returned, these items are, but not limited to, gift cards, personalised products and earrings for pierced ears that have been opened.