7 products
7 products
Liberty Poppy Heat Pillow by Tonic
Regular price $50.00 Sale price $35.00 Save $15.00/
Tax included.
Made with Liberty Fabric, the ‘Poppy’ Heat Pillow has a luxurious Tana Lawn™ fabric front and Tonic velvet back. Tana Lawn™ is fine, cool, and durable with a silk-like feel. Hand filled in Australia with locally sourced Barley and Lavender, these heat pillows provide comfort and are perfect for muscle aches and pains. Tonic heat pillows are well known for helping to relieve the symptoms of period pain, swelling, tension, soreness, and cramps. Heat therapy and the therapeutic benefits of lavender help to calm the mind and body. A beautifully comforting gift for yourself, friend, or loved one.
We ship Australia wide and to New Zealand.
Orders placed online will be dispatched within 2-3 business days.
Our flat rate delivery fee is $10.00 for orders under $75
All orders over $75 qualify for FREE SHIPPING*
*This excludes items that are only available in-store
All orders are sent by ordinary post with no signature required or insurance. If you wish to have your order sent by express post or registered mail please message us for a quote.
Click & Collect
Local customers can press ‘Click & Collect’ at the checkout and collect your order in store. As we have stores in seperate towns, please allow 1 business day for processing as it will depend on which store your item is at. We will try to have your order ready in less time.
Local Delivery
We are happy to drop your order off if you live locally in Warrnambool, Terang and some surrounding areas. Please message us for more information if you live in a surrounding area.
Not enjoying your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied with it, we are happy to swap it for a size or style that will or provide you with a store credit*.
We are sorry but we are unable to offer any refunds on items if you have changed your mind about your order or purchased the incorrect size, we can, however, offer store credit or exchange if we are contacted within the 14 days of receiving the item/s.
All packaging and tags must still be attached to the item/s and in good condition to be eligible for an exchange or refund.
Please note all sale/clearance & custom products are not eligible for a return or exchange.
Please get in touch with us via our contact page or email us here (orders@abbeylanegifts.com.au) to let us know that you would like to return an item; noting the order number and reason for returning the item/s in the email. We will then let you know where to send the item/s.
Faulty or Broken Items
We do our best to make sure your item will arrive safe and sound, but should you do received a faulty or broken item we will offer a refund only if we are unable to replace or repair the defective goods within the guidelines set out by the ACCC (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund).
Return Shipping
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and any shipping costs will not be refunded. We recommend you send the returned items via a tracked postal service as we are unable to guarantee that we will receive the parcel and cannot take any responsibility for items lost or damaged in transit.
Cancellation of Orders
Abbey Lane Linen & Gifts may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will make every effort to contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Refunds
Please note that refunds will not be issued until we have received and assessed the item/s to ensure they are in a resalable condition. If the items returned are not in their original condition, we may offer a reduced payment amount or deny the return altogether. If the return is denied, return postage of the item/s back to you will be at your cost.
Any refund will be transferred back to the original payment method, e.g. PayPal, Credit Card, AfterPay, ZipPay or Store Credit.
*Please note that some items cannot be returned, these items are, but not limited to, gift cards, personalised products and earrings for pierced ears that have been opened.
Liberty Rachel Heat Pillow by Tonic
Regular price $49.00 Sale price $34.30 Save $14.70/
Tax included.
Made with Liberty Fabric, our ‘Rachel’ Heat Pillow has a luxurious Tana Lawn™ fabric front and Tonic velvet back. Tana Lawn™ is fine, cool, and durable with a silk-like feel. Hand filled in Australia with locally sourced Barley and Lavender, our heat pillows provide comfort and are perfect for muscle aches and pains. Tonic heat pillows are well known for helping to relieve the symptoms of period pain, swelling, tension, soreness, and cramps. Heat therapy and the therapeutic benefits of lavender help to calm the mind and body. A beautifully comforting gift for yourself, friend, or loved one.
We ship Australia wide and to New Zealand.
Orders placed online will be dispatched within 2-3 business days.
Our flat rate delivery fee is $10.00 for orders under $75
All orders over $75 qualify for FREE SHIPPING*
*This excludes items that are only available in-store
All orders are sent by ordinary post with no signature required or insurance. If you wish to have your order sent by express post or registered mail please message us for a quote.
Click & Collect
Local customers can press ‘Click & Collect’ at the checkout and collect your order in store. As we have stores in seperate towns, please allow 1 business day for processing as it will depend on which store your item is at. We will try to have your order ready in less time.
Local Delivery
We are happy to drop your order off if you live locally in Warrnambool, Terang and some surrounding areas. Please message us for more information if you live in a surrounding area.
Not enjoying your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied with it, we are happy to swap it for a size or style that will or provide you with a store credit*.
We are sorry but we are unable to offer any refunds on items if you have changed your mind about your order or purchased the incorrect size, we can, however, offer store credit or exchange if we are contacted within the 14 days of receiving the item/s.
All packaging and tags must still be attached to the item/s and in good condition to be eligible for an exchange or refund.
Please note all sale/clearance & custom products are not eligible for a return or exchange.
Please get in touch with us via our contact page or email us here (orders@abbeylanegifts.com.au) to let us know that you would like to return an item; noting the order number and reason for returning the item/s in the email. We will then let you know where to send the item/s.
Faulty or Broken Items
We do our best to make sure your item will arrive safe and sound, but should you do received a faulty or broken item we will offer a refund only if we are unable to replace or repair the defective goods within the guidelines set out by the ACCC (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund).
Return Shipping
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and any shipping costs will not be refunded. We recommend you send the returned items via a tracked postal service as we are unable to guarantee that we will receive the parcel and cannot take any responsibility for items lost or damaged in transit.
Cancellation of Orders
Abbey Lane Linen & Gifts may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will make every effort to contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Refunds
Please note that refunds will not be issued until we have received and assessed the item/s to ensure they are in a resalable condition. If the items returned are not in their original condition, we may offer a reduced payment amount or deny the return altogether. If the return is denied, return postage of the item/s back to you will be at your cost.
Any refund will be transferred back to the original payment method, e.g. PayPal, Credit Card, AfterPay, ZipPay or Store Credit.
*Please note that some items cannot be returned, these items are, but not limited to, gift cards, personalised products and earrings for pierced ears that have been opened.
Musk Luxe Velvet Heat Pillow by Tonic
Regular price $40.00 Sale price $28.00 Save $12.00/
Tax included.
Made with locally sourced Barley and Lavender, our Luxe Velvet Heat Pillow is hand-filled in Australia and is a nurturing gift for yourself, mum, friend, grandmother or a loved one. Indulge in the warmth and comfort our heat pillow provides, while it relieves muscle aches and pains, stress or tension. Perfect for relaxation, yoga, or meditation.
Ingredients: Barley and Lavender
Directions for use: Place your heat pillow in the microwave, ensuring turntable is clean. Heat on high for 1 minute, turning half way through to prevent hot spots. If further heating is required, repeat in 20 second increments until desired temperature is reached. Do not heat for more than 2 minutes continuously.
Not suitable for use in flatbed microwaves.
To use as a cooling pillow, place in refrigerator until desired temperature is reached.
Dimensions: 40 x 14 x 3cm Weight: 800g
Designed in Australia. Case Made in China, finished and filled in Australia using locally sourced ingredients.
Materials: Polyester Velvet / Cotton.
Spot Clean Only.
Meets Australian and New Zealand Standards for Microwavable Heat Packs AS/NZS 5116:2016
We ship Australia wide and to New Zealand.
Orders placed online will be dispatched within 2-3 business days.
Our flat rate delivery fee is $10.00 for orders under $75
All orders over $75 qualify for FREE SHIPPING*
*This excludes items that are only available in-store
All orders are sent by ordinary post with no signature required or insurance. If you wish to have your order sent by express post or registered mail please message us for a quote.
Click & Collect
Local customers can press ‘Click & Collect’ at the checkout and collect your order in store. As we have stores in seperate towns, please allow 1 business day for processing as it will depend on which store your item is at. We will try to have your order ready in less time.
Local Delivery
We are happy to drop your order off if you live locally in Warrnambool, Terang and some surrounding areas. Please message us for more information if you live in a surrounding area.
Not enjoying your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied with it, we are happy to swap it for a size or style that will or provide you with a store credit*.
We are sorry but we are unable to offer any refunds on items if you have changed your mind about your order or purchased the incorrect size, we can, however, offer store credit or exchange if we are contacted within the 14 days of receiving the item/s.
All packaging and tags must still be attached to the item/s and in good condition to be eligible for an exchange or refund.
Please note all sale/clearance & custom products are not eligible for a return or exchange.
Please get in touch with us via our contact page or email us here (orders@abbeylanegifts.com.au) to let us know that you would like to return an item; noting the order number and reason for returning the item/s in the email. We will then let you know where to send the item/s.
Faulty or Broken Items
We do our best to make sure your item will arrive safe and sound, but should you do received a faulty or broken item we will offer a refund only if we are unable to replace or repair the defective goods within the guidelines set out by the ACCC (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund).
Return Shipping
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and any shipping costs will not be refunded. We recommend you send the returned items via a tracked postal service as we are unable to guarantee that we will receive the parcel and cannot take any responsibility for items lost or damaged in transit.
Cancellation of Orders
Abbey Lane Linen & Gifts may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will make every effort to contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Refunds
Please note that refunds will not be issued until we have received and assessed the item/s to ensure they are in a resalable condition. If the items returned are not in their original condition, we may offer a reduced payment amount or deny the return altogether. If the return is denied, return postage of the item/s back to you will be at your cost.
Any refund will be transferred back to the original payment method, e.g. PayPal, Credit Card, AfterPay, ZipPay or Store Credit.
*Please note that some items cannot be returned, these items are, but not limited to, gift cards, personalised products and earrings for pierced ears that have been opened.
Sloth Heat Pack by Warmies
Regular price $42.95 Sale price $30.07 Save $12.88/
Tax included.
Plush are fully microwavable to provide hours of soothing warmth and comfort and are fully freezable to provide cooling relief on a warm nights. These luxuriously soft plush designs are gently scented with French dried lavender and can be reheated repeatedly. Warmies are weighted, warming, scented and super cuddly, making them an ideal gift for all ages!
Simply WARM for 90 seconds up to an 800W microwave OR CHILL in a Freezer for Cooling Relief
Soothes, Warms and Comforts
Scented with French Lavender
Chill in a Freezer for Cooling Relief
Suitable for all ages
Weight 0.800g
Surface clean regularly with a lightly damp cloth, allow to dry at room temperature.
DO NOT IMMERSE IN WATER
Dimensions: (13”x8”x6”) approx. 30cm
Safety Certification:
AS/NZS Toy Safety Standard ISO 8124
British Safety Standard BS 8433:2004
European Toy Safety Standard EN71-1/2/3
American Toy Safety Standard ASTM-f963
NB Toys/2016/060
Warmies® are designed in England and are manufactured to the highest possible standards of safety using only the finest quality materials.
Warmies® are weighted, warming, scented and super cuddly, making them an ideal gift for all ages!
We ship Australia wide and to New Zealand.
Orders placed online will be dispatched within 2-3 business days.
Our flat rate delivery fee is $10.00 for orders under $75
All orders over $75 qualify for FREE SHIPPING*
*This excludes items that are only available in-store
All orders are sent by ordinary post with no signature required or insurance. If you wish to have your order sent by express post or registered mail please message us for a quote.
Click & Collect
Local customers can press ‘Click & Collect’ at the checkout and collect your order in store. As we have stores in seperate towns, please allow 1 business day for processing as it will depend on which store your item is at. We will try to have your order ready in less time.
Local Delivery
We are happy to drop your order off if you live locally in Warrnambool, Terang and some surrounding areas. Please message us for more information if you live in a surrounding area.
Not enjoying your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied with it, we are happy to swap it for a size or style that will or provide you with a store credit*.
We are sorry but we are unable to offer any refunds on items if you have changed your mind about your order or purchased the incorrect size, we can, however, offer store credit or exchange if we are contacted within the 14 days of receiving the item/s.
All packaging and tags must still be attached to the item/s and in good condition to be eligible for an exchange or refund.
Please note all sale/clearance & custom products are not eligible for a return or exchange.
Please get in touch with us via our contact page or email us here (orders@abbeylanegifts.com.au) to let us know that you would like to return an item; noting the order number and reason for returning the item/s in the email. We will then let you know where to send the item/s.
Faulty or Broken Items
We do our best to make sure your item will arrive safe and sound, but should you do received a faulty or broken item we will offer a refund only if we are unable to replace or repair the defective goods within the guidelines set out by the ACCC (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund).
Return Shipping
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and any shipping costs will not be refunded. We recommend you send the returned items via a tracked postal service as we are unable to guarantee that we will receive the parcel and cannot take any responsibility for items lost or damaged in transit.
Cancellation of Orders
Abbey Lane Linen & Gifts may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will make every effort to contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Refunds
Please note that refunds will not be issued until we have received and assessed the item/s to ensure they are in a resalable condition. If the items returned are not in their original condition, we may offer a reduced payment amount or deny the return altogether. If the return is denied, return postage of the item/s back to you will be at your cost.
Any refund will be transferred back to the original payment method, e.g. PayPal, Credit Card, AfterPay, ZipPay or Store Credit.
*Please note that some items cannot be returned, these items are, but not limited to, gift cards, personalised products and earrings for pierced ears that have been opened.
Unicorn Hugs by Warmies
Regular price $44.95 Sale price $31.47 Save $13.48/
Tax included.
Plush are fully microwavable to provide hours of soothing warmth and comfort and fully freezable to provide cooling relief on a warm nights. These luxuriously soft plush designs are gently scented with French dried lavender and can be reheated repeatedly. Warmies are weighted, warming, scented and super cuddly, making them an ideal gift for all ages!
Simply WARM for 90 seconds up to an 800W microwave OR CHILL in a Freezer for Cooling Relief
Soothes, Warms and Comforts
Scented with French Lavender
Chill in a Freezer for Cooling Relief
Suitable for all ages
Weight 0.800g
Surface clean regularly with a lightly damp cloth, allow to dry at room temperature.
DO NOT IMMERSE IN WATER
Dimensions: (13”x8”x6”) approx. 30cm
Safety Certification:
AS/NZS Toy Safety Standard ISO 8124
British Safety Standard BS 8433:2004
European Toy Safety Standard EN71-1/2/3
American Toy Safety Standard ASTM-f963
NB Toys/2016/060
Warmies® are designed in England and are manufactured to the highest possible standards of safety using only the finest quality materials.
Warmies® are weighted, warming, scented and super cuddly, making them an ideal gift for all ages!
We ship Australia wide and to New Zealand.
Orders placed online will be dispatched within 2-3 business days.
Our flat rate delivery fee is $10.00 for orders under $75
All orders over $75 qualify for FREE SHIPPING*
*This excludes items that are only available in-store
All orders are sent by ordinary post with no signature required or insurance. If you wish to have your order sent by express post or registered mail please message us for a quote.
Click & Collect
Local customers can press ‘Click & Collect’ at the checkout and collect your order in store. As we have stores in seperate towns, please allow 1 business day for processing as it will depend on which store your item is at. We will try to have your order ready in less time.
Local Delivery
We are happy to drop your order off if you live locally in Warrnambool, Terang and some surrounding areas. Please message us for more information if you live in a surrounding area.
Not enjoying your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied with it, we are happy to swap it for a size or style that will or provide you with a store credit*.
We are sorry but we are unable to offer any refunds on items if you have changed your mind about your order or purchased the incorrect size, we can, however, offer store credit or exchange if we are contacted within the 14 days of receiving the item/s.
All packaging and tags must still be attached to the item/s and in good condition to be eligible for an exchange or refund.
Please note all sale/clearance & custom products are not eligible for a return or exchange.
Please get in touch with us via our contact page or email us here (orders@abbeylanegifts.com.au) to let us know that you would like to return an item; noting the order number and reason for returning the item/s in the email. We will then let you know where to send the item/s.
Faulty or Broken Items
We do our best to make sure your item will arrive safe and sound, but should you do received a faulty or broken item we will offer a refund only if we are unable to replace or repair the defective goods within the guidelines set out by the ACCC (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund).
Return Shipping
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and any shipping costs will not be refunded. We recommend you send the returned items via a tracked postal service as we are unable to guarantee that we will receive the parcel and cannot take any responsibility for items lost or damaged in transit.
Cancellation of Orders
Abbey Lane Linen & Gifts may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will make every effort to contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Refunds
Please note that refunds will not be issued until we have received and assessed the item/s to ensure they are in a resalable condition. If the items returned are not in their original condition, we may offer a reduced payment amount or deny the return altogether. If the return is denied, return postage of the item/s back to you will be at your cost.
Any refund will be transferred back to the original payment method, e.g. PayPal, Credit Card, AfterPay, ZipPay or Store Credit.
*Please note that some items cannot be returned, these items are, but not limited to, gift cards, personalised products and earrings for pierced ears that have been opened.
Gelato Stripe Heat Pillow by Tonic
Regular price $50.00 Sale price $35.00 Save $15.00/
Tax included.
Relax and unwind with our Liberty Heat Pillow in Gelato Stripe. With a Tana Lawn™ fabric front and 100% cotton back, and hand-filled here in Australia with locally sourced Lavender and Barley, it’s the perfect way to take a moment of pause.
The Tana Lawn™ upper is a fine, cool, and durable cotton with a silk-like feel by Liberty London fabrics for extra luxury.
Heat Pillows may assist in easing the symptoms related to period pain, muscle aches and cramps, stress and anxiety. A beautiful gift for yourself or a loved one.
* Exact stripe design may vary from image shown
Liberty Fabrics – original British design since 1875
Shortly after opening on Regent Street London in 1875, Arthur Liberty became renowned for his silks. By the 1890’s Liberty Fabrics was a byword for the very best of avant-garde textile design. Today, every bolt of Liberty fabric is the product of a bespoke production process: hand drawn or painted by the in-house design team in London, Soho. Transformed onto fabric at Liberty’s own Italian printing mill, near Lake Como. Liberty Fabrics are created by skilled technicians who oversee the production of over 300 different designs every year.
We ship Australia wide and to New Zealand.
Orders placed online will be dispatched within 2-3 business days.
Our flat rate delivery fee is $10.00 for orders under $75
All orders over $75 qualify for FREE SHIPPING*
*This excludes items that are only available in-store
All orders are sent by ordinary post with no signature required or insurance. If you wish to have your order sent by express post or registered mail please message us for a quote.
Click & Collect
Local customers can press ‘Click & Collect’ at the checkout and collect your order in store. As we have stores in seperate towns, please allow 1 business day for processing as it will depend on which store your item is at. We will try to have your order ready in less time.
Local Delivery
We are happy to drop your order off if you live locally in Warrnambool, Terang and some surrounding areas. Please message us for more information if you live in a surrounding area.
Not enjoying your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied with it, we are happy to swap it for a size or style that will or provide you with a store credit*.
We are sorry but we are unable to offer any refunds on items if you have changed your mind about your order or purchased the incorrect size, we can, however, offer store credit or exchange if we are contacted within the 14 days of receiving the item/s.
All packaging and tags must still be attached to the item/s and in good condition to be eligible for an exchange or refund.
Please note all sale/clearance & custom products are not eligible for a return or exchange.
Please get in touch with us via our contact page or email us here (orders@abbeylanegifts.com.au) to let us know that you would like to return an item; noting the order number and reason for returning the item/s in the email. We will then let you know where to send the item/s.
Faulty or Broken Items
We do our best to make sure your item will arrive safe and sound, but should you do received a faulty or broken item we will offer a refund only if we are unable to replace or repair the defective goods within the guidelines set out by the ACCC (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund).
Return Shipping
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and any shipping costs will not be refunded. We recommend you send the returned items via a tracked postal service as we are unable to guarantee that we will receive the parcel and cannot take any responsibility for items lost or damaged in transit.
Cancellation of Orders
Abbey Lane Linen & Gifts may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will make every effort to contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Refunds
Please note that refunds will not be issued until we have received and assessed the item/s to ensure they are in a resalable condition. If the items returned are not in their original condition, we may offer a reduced payment amount or deny the return altogether. If the return is denied, return postage of the item/s back to you will be at your cost.
Any refund will be transferred back to the original payment method, e.g. PayPal, Credit Card, AfterPay, ZipPay or Store Credit.
*Please note that some items cannot be returned, these items are, but not limited to, gift cards, personalised products and earrings for pierced ears that have been opened.
Storm Luxe Velvet Heat Pillow by Tonic
Regular price $40.00 Sale price $28.00 Save $12.00/
Tax included.
Made with locally sourced Barley and Lavender, our Luxe Velvet Heat Pillow is hand-filled in Australia and is a nurturing gift for yourself, mum, friend, grandmother or a loved one. Indulge in the warmth and comfort our heat pillow provides, while it relieves muscle aches and pains, stress or tension. Perfect for relaxation, yoga, or meditation.
Ingredients: Barley and Lavender
Directions for use: Place your heat pillow in the microwave, ensuring turntable is clean. Heat on high for 1 minute, turning half way through to prevent hot spots. If further heating is required, repeat in 20 second increments until desired temperature is reached. Do not heat for more than 2 minutes continuously.
Not suitable for use in flatbed microwaves.
To use as a cooling pillow, place in refrigerator until desired temperature is reached.
Dimensions: 40 x 14 x 3cm Weight: 800g
Designed in Australia. Case Made in China, finished and filled in Australia using locally sourced ingredients.
Materials: Polyester Velvet / Cotton.
Spot Clean Only.
Meets Australian and New Zealand Standards for Microwavable Heat Packs AS/NZS 5116:2016
We ship Australia wide and to New Zealand.
Orders placed online will be dispatched within 2-3 business days.
Our flat rate delivery fee is $10.00 for orders under $75
All orders over $75 qualify for FREE SHIPPING*
*This excludes items that are only available in-store
All orders are sent by ordinary post with no signature required or insurance. If you wish to have your order sent by express post or registered mail please message us for a quote.
Click & Collect
Local customers can press ‘Click & Collect’ at the checkout and collect your order in store. As we have stores in seperate towns, please allow 1 business day for processing as it will depend on which store your item is at. We will try to have your order ready in less time.
Local Delivery
We are happy to drop your order off if you live locally in Warrnambool, Terang and some surrounding areas. Please message us for more information if you live in a surrounding area.
Not enjoying your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied with it, we are happy to swap it for a size or style that will or provide you with a store credit*.
We are sorry but we are unable to offer any refunds on items if you have changed your mind about your order or purchased the incorrect size, we can, however, offer store credit or exchange if we are contacted within the 14 days of receiving the item/s.
All packaging and tags must still be attached to the item/s and in good condition to be eligible for an exchange or refund.
Please note all sale/clearance & custom products are not eligible for a return or exchange.
Please get in touch with us via our contact page or email us here (orders@abbeylanegifts.com.au) to let us know that you would like to return an item; noting the order number and reason for returning the item/s in the email. We will then let you know where to send the item/s.
Faulty or Broken Items
We do our best to make sure your item will arrive safe and sound, but should you do received a faulty or broken item we will offer a refund only if we are unable to replace or repair the defective goods within the guidelines set out by the ACCC (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund).
Return Shipping
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and any shipping costs will not be refunded. We recommend you send the returned items via a tracked postal service as we are unable to guarantee that we will receive the parcel and cannot take any responsibility for items lost or damaged in transit.
Cancellation of Orders
Abbey Lane Linen & Gifts may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will make every effort to contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Refunds
Please note that refunds will not be issued until we have received and assessed the item/s to ensure they are in a resalable condition. If the items returned are not in their original condition, we may offer a reduced payment amount or deny the return altogether. If the return is denied, return postage of the item/s back to you will be at your cost.
Any refund will be transferred back to the original payment method, e.g. PayPal, Credit Card, AfterPay, ZipPay or Store Credit.
*Please note that some items cannot be returned, these items are, but not limited to, gift cards, personalised products and earrings for pierced ears that have been opened.